Dispatcher – Billings, MT

Full job description

Dispatcher – OTR Pickup and Delivery Operations

Position Overview: We are seeking a skilled Dispatcher/Account Specialist to manage and optimize our OTR (Over-the-Road) pickup and delivery operations based in Billings, Montana. The ideal candidate will have a robust background in dispatching and customer service with exceptional attention to detail.

Key Responsibilities:

• OTR Dispatching: Efficiently manage the scheduling and dispatching of reefer trucks for pickups and deliveries within our operational area out of our Billings terminal.
• Collaboration: Coordinate swaps and transfers between terminals in Aurora, CO, Billings, MT, and Salt Lake City, UT.
• Route Management: Plan and optimize delivery routes to maximize efficiency, minimize delays, and ensure adherence to temperature requirements.
• Communication: Serve as the primary point of contact for drivers, warehouse staff, and clients to provide updates, resolve issues, and handle real-time changes.
• Compliance: Ensure all dispatch operations comply with safety regulations and company standards, particularly regarding the handling of temperature-sensitive goods.
• Issue Resolution: Promptly address and resolve challenges related to delivery schedules, equipment issues, or route disruptions.
• Documentation: Maintain accurate records of dispatch activities, delivery statuses, and vehicle conditions. Prepare and review necessary reports.
• Analysis: Use KPIs to measure performance and productivity.
• Temperature Monitoring: Monitor temperature logs and equipment to ensure all perishable goods are transported within the required temperature ranges.
• Collaboration: Work closely with warehouse teams to streamline loading and unloading processes and ensure inventory accuracy.
• Relationship Building: Build, maintain, and expand stakeholder relationships in the area.

Qualifications:

• Experience: 3-5 years in dispatching/customer service/account management required.
• Knowledge: General understanding of transportation, safety, and compliance regulations.
• Skills: Excellent organizational, communication, and problem-solving skills. Proficiency with dispatch software and systems is preferred.
• Adaptability: Ability to work effectively in a fast-paced environment and manage multiple tasks and priorities.
• Detail-oriented: Strong attention to detail, particularly in maintaining accurate temperature-sensitive shipment records and ensuring operational efficiency.
• Education: High school diploma or equivalent required; college degree, additional certification, or training in logistics or transportation management is a plus.

Skills:

• Refrigerated Trailer
• Microsoft Excel
• Microsoft Outlook
• Data Entry
• Customer Service
• Communication Skills
• Attention to Detail
• Analysis Skills
• Transportation Sales
• Route Planning
• Dispatching
• Warehouse Experience

Job Type: Full-time

Pay: $43,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Work Location: In person