Customer Service/Dispatch Support

Job Details

Job Description

DTS Billings, Montana
Posted 5 days ago

We are seeking a detail-oriented and organized individual to join our team as a Customer Service/Dispatch Support Agent. As a Customer Service/Dispatch Support Agent, you will be responsible for ensuring accurate and timely billing processes, maintaining financial records, and providing exceptional customer service.

Earn $20.00 – $22.00 per hour


  • Answer phones in a friendly, helpful manner, provide information to callers or direct calls to appropriate person.
  • Generate List of Loads for Revenue Allocation.
  • Complete Revenue Allocation for release loads.
  • Assist Night Dispatch with answering the telephone.
  • Coordinates with manager on activities of personnel engaged in the intrastate and warehouse divisions.
  • Make pick-up and delivery appointments when necessary.
  • Create an Accessorial Breakdown sheet for lumpers and detention charges.
  • Freight billing.
  • Reporting to the Billing Department and Dispatchers of lumper and detention charges
  • Assist drivers when they call in with problems, directions, appointments, and any driver issues.
  • Create and submit invoices for certain bills to customers to their websites for payment processing.
  • Assists in any office job responsibilities as needed.
  • Order entry, print freight bills, pallet tags and manifest.
  • Invoicing includes scanning, mailing, and posting of invoices from customers.
  • Other duties and tasks as assigned.


  • Proven experience as a Billing Specialist or similar role
  • Proficient in using billing software and MS Office Suite (particularly Excel)
  • Strong attention to detail and accuracy in data entry and ten-key
  • Excellent organizational and time management skills
  • Ability to prioritize tasks and meet deadlines
  • Strong communication skills, both written and verbal
  • Knowledge of accounting principles and practices


  • Invoicing: 1 year (Required)
  • Data Entry: 1 year (Required)
  • Microsoft Excel: 1 year (Required)


  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Job Features

Job Category

Non-Driving Jobs, Office Jobs

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1640 Monad Road
Billings, Montana 59101

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